Medisafe

Check here for info regarding your medication reminders and notification help

Medication Reminders & Notifications

Disable the medication reminder in-app popup

Can I turn off the med reminder popup that appears in the app?

Details about the snooze interval settings on the app

How do I change the snooze interval for my meds?

How can I get my med reminders later on the weekend?

How to turn off that "take your meds with you" reminder you get every morning.

Why does the app tell me to "take your meds with you" every day?

How do I snooze my meds until I get home or to work?

Use the "Show med names" feature to display the name of your meds when receiving notifications!

Can I see the name of my medications with my notifications?

Mark a dose from notifications, a quick action

Can I mark a dose from the notification?

How to set different sounds for separate medications

Can different medications have different sounds with the reminders?

How do I stop Medisafe from sending medication reminders?

Medication Reminders Settings

Quickly locate your device's "no notifications" help article using the list below

No Notifications - Quick Guide

Troubleshooting Notifications

Changing the Medtone or sound on your reminders

How can I change the sound for my reminders?

Settings to receive sound while in silent or do not disturb mode.

Why don't I have sound notifications when my device is silent?

My reminders don't play sound.

My Medisafe notifications are coming through with the wrong sound.

iOS devices sending reminders with no sound.

I am not receiving sound with my Medisafe reminders on iOS

Samsung sending notifications with the device default sound

I am only receiving my device's default sound with Medisafe notifications, not my selected Medtone - Samsung

Samsung devices not receiving sound on Android 12

I am not receiving sound with my notifications - Samsung (Android 12)

Sound

I do not get the "critical alert" reminder

I only receive the "critical alert" reminder.

I am not receiving notifications - iOS

I am not receiving notifications on my Android

No notifications on Samsung device using Android 11

I am not receiving notifications - Samsung (Android 11)

No notifications on Samsung device using Android 12

I am not receiving notifications - Samsung (Android 12)

Learn more about "badge" notifications on iOS

Why does the red dot on the app icon disappear after I open the app without making any actions?

No notifications on my Google Pixel device

I am not receiving notifications - Google Pixel

I am not receiving notifications - Xiaomi

No notifications - Samsung using Android 13 and up

I am not receiving my notifications - Samsung (Android 13+)

The new DND behavior with Medisafe can affect your "show popup" settings. We're here to provide more information!

Notifications in Do Not Disturb mode on Android

Notifications

Didn't find an answer? 🔗 Contact our support team

Contact our Support Team (mobile)

Contact our Support Team (desktop)

Find answers and get help from Intercom Support and Community Experts

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