Medisafe

Quickly locate your device's "no notifications" help article using the list below

No Notifications - Quick Guide

Troubleshooting Notifications

Changing the Medtone or sound on your reminders

How can I change the sound for my reminders?

Settings to receive sound while in silent or do not disturb mode.

Why don't I have sound notifications when my device is silent?

My reminders don't play sound.

My Medisafe notifications are coming through with the wrong sound.

iOS devices sending reminders with no sound.

I am not receiving sound with my Medisafe reminders on iOS

Samsung sending notifications with the device default sound

I am only receiving my device's default sound with Medisafe notifications, not my selected Medtone - Samsung

Samsung devices not receiving sound on Android 12

I am not receiving sound with my notifications - Samsung (Android 12)

Sound

I do not get the "critical alert" reminder

I only receive the "critical alert" reminder.

I am not receiving notifications - iOS

I am not receiving notifications on my Android

No notifications on Samsung device using Android 11

I am not receiving notifications - Samsung (Android 11)

No notifications on Samsung device using Android 12

I am not receiving notifications - Samsung (Android 12)

Learn more about "badge" notifications on iOS

Why does the red dot on the app icon disappear after I open the app without making any actions?

No notifications on my Google Pixel device

I am not receiving notifications - Google Pixel

I am not receiving notifications - Xiaomi

No notifications - Samsung using Android 13 and up

I am not receiving my notifications - Samsung (Android 13+)

The new DND behavior with Medisafe can affect your "show popup" settings. We're here to provide more information!

Notifications in Do Not Disturb mode on Android

Notifications

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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