✅ Recommended Setup
To avoid time zone-related issues:
Use the main Medisafe account on the device that shares the same time zone as the person taking the medications.
On the second device (in a different time zone), use the Medfriend feature to stay connected and receive notifications for missed meds.
👥 How Medfriend Works
Medfriend is designed for family members, caregivers, or trusted contacts. It allows someone to:
View the medication schedule
Get notified if a dose is missed (when no action is taken on the notification - no option was tapped)
Medfriend Notification Timing
Medisafe sends a Medfriend notification 30 minutes after the final reminder for a dose.
This is typically 1 hour after the scheduled time.
The timing is not currently customizable, but we plan to improve this feature in the future.
Security Note
Medfriends have view-only access and cannot edit the other person's medications or schedule.
This helps protect the user’s medication data from accidental or unauthorized changes.
🧭 How to Invite a Medfriend
To add a Medfriend:
Open the Medisafe app
Tap your profile avatar
Select "Invite Medfriend"
Follow the steps to send an invitation
The invited Medfriend will receive instructions to connect their device to the account.
If this setup doesn’t work for your needs or you need help making the change, please contact our support team. We’re happy to assist.