Absolutely! Here's the revised Help Center article with a new section added at the end titled "Tips for Using the Same Account on Multiple Devices or Across Time Zones." I've integrated your instructions in a support-friendly, clear, and instructional tone.
👨👩👧👦 How to Set Up Medisafe as a Caregiver to Help Manage a Family Member's Medications
Whether your loved one manages their medications independently or needs your help staying on track, Medisafe has two great options to support your family’s needs: Medfriends and Dependent Profiles.
🧠 Step 1: Decide Which Setup Is Right for You
✅ Option A: Your family member manages their own medications
If your parent or loved one is marking their own doses in the app, this is the right choice.
In this case, you (and any siblings or other caregivers) can be added as Medfriends. This allows you to monitor their medication adherence while they remain in control of their own routine.
What Medfriends can do:
View the person’s medications and adherence
Receive reminders only if a dose is missed (sent 1 hour after scheduled time if not marked within 30 minutes)
What Medfriends cannot do:
Mark doses
Add or change medications
💡 Best for: patients who take their medications on their own, but whose caregivers or family members want to stay informed.
✅ Option B: You and your family are managing medications for your loved one
The patient is not marking the meds themselves, and you and your siblings or caregivers are managing everything, use a Dependent Profile.
What you can do with a Dependent Profile:
Add, edit, or remove medications
Mark doses as taken or skipped
Receive full reminders for all scheduled doses
Share access with family members
To collaborate, you’ll all sign in using the same Medisafe account credentials (email and password).
💡 Best for: Patients who can’t manage their own medications due to age, illness, or other limitations.
🔧 Step 2: Setting It Up
👥 To invite someone as a Medfriend:
Open the Medisafe app
Tap your profile avatar in the top left
Tap Invite Medfriend
Enter their email address and send the invite
The invited person will need to accept the invitation via the Medisafe app and will be able to see your loved one's medication schedule (but not change anything).
👨⚕️ To create a Dependent Profile:
Open the Medisafe app
Tap your profile icon (top left corner)
Tap Add Dependent
Fill in the patient's name and medication information
Tap Save
To share the account:
Create an account.
Let your siblings or co-caregivers know the email and password you used to create the account.
Each of you can sign in on your own device and manage the Dependent’s medications together.
🌍 Tips for Using the Same Account on Multiple Devices or Across Time Zones
If you and other family members are using the same Medisafe account across different devices or in different time zones, here are a few important things to keep everything in sync:
✅ Make sure both devices are using the latest version of the Medisafe app.
✅ After completing any action (e.g., marking a dose), open the app for a moment or two, then close it so the changes can sync to the cloud.
✅ Ensure that both devices have a strong internet or Wi-Fi connection while using the app.
🔄 If you see any error messages or syncing delays, try restarting both devices and reopening the app.
🔔 Following these steps helps ensure that reminders, marked doses, and any changes stay up to date on all devices — no matter where you are.
🙋 Need Help Deciding?
If you’re not sure which setup is right for your family, feel free to contact our support team or reply to this article. We’re happy to help!
Let me know if you’d like a version of this as a Google Doc, PDF, or Word file — happy to generate it for you.