Medisafe

Medfriend and Dependent profiles can be used by caregivers and other users of the app. Below is a table displaying the differences.

What is the difference between Medfriend and Dependent profiles?

Currently, Medisafe does not support using the same account on multiple devices in different time zones. Doing so can cause sync issues, including: inaccurate reminder times, shifted medication schedules, conflicting…

🔄 Using Medisafe on Different Devices in Different Time Zones - Use 'Medfriend' Instead

Questions regarding your account, Medfriends and Dependent profiles

Accounts and Profiles

Double check the birthdate and age of the person creating the account.

I can't set my birthdate in the app.

How do I create an account?

What is the Guest profile on the account?

Can I remove the Guest profile on my account?

Can I change my email address on my Medisafe account?

I would like to delete my account

I got a new phone, can I transfer my account to the new device?

How do I log in to my account?

How do you keep my data private?

Don't lose access to your history! Create an account to save it, today!

How to save your data!

You've sent in a password reset request and received an email stating that no account was located. What now?

How can I restore my account?

Creating an account will generate a 6-digit code. Here we will walk you through where to add it to confirm your account.

Confirmation Code does not fit

Recently get a new phone or want to login on another device?

I got a new phone but cannot login.

If you entered the wrong email address while signing up and haven't verified it yet, you can easily cancel the sign-up and start over.

Fixing a Wrong Email Address During Sign-Up (and How to Change It Later)

If you see a message saying “No account was found with this email”,  you can check whether you have an account and how to create it.

How to Check if You Have a Medisafe Account

My Account

I tried to reset my password and was told that I do not have an account.

I forgot my password.

Password Help

Medfriends get reminders for your missed doses and can view your dose adherence!

How do I add a Medfriend?

Why can't I edit my Medfriend's profile?

How to delete a Medfriend profile?

My Medfriend is not seeing my medications on their account.

My Medfriend is getting reminders for doses I have marked as taken.

My Medfriend is not receiving reminders for my missed doses.

What is a Medriend and how does the feature work?

Here is where you will find all relevant info regarding Medfriends from a general overview to troubleshooting issues

All about Medfriends

Does your loved one manage their medications independently or need your help staying on track? Medisafe has two great options for you!

Caregiver Guide: How to Use Medisafe to Manage a Family Member’s Medications

Medfriend Profiles

How to delete a Dependent profile?

How do I add a Dependent profile?

What is a dependent profile?

Can I get different sounds for my dependent notifications?

Dependent Profiles

Didn't find an answer? 🔗 Contact our support team

Contact our Support Team

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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