🔍 Step 1: Try Other Email Addresses
It's common to sign up using a different email than the one you’re trying. Try resetting your password with any other email addresses you may have used in the past. You’ll only receive a reset email if there is an account associated with that address.
📱 Step 2: Check Another Device (If Available)
If you’ve used Medisafe on another phone, you can check whether you’re signed in there:
Open the Medisafe app on that device.
Tap the profile icon in the top-left corner.
Look at the button shown:
If it says “Logout”, you're signed in to an account.
If it says “Login”, you're not signed in.
If you're signed in, we can help you identify the email linked to your account:
Tap "More" > "Help" > "Contact Us" to reach Medisafe Support from within the app.
This lets us securely look up your account and confirm the associated email address.
🚫 Step 3: If You Don’t Have Access to Another Device
If you can’t access another device where Medisafe is installed, and none of your email addresses work, it’s possible:
You used the app in offline mode, also known as Guest mode, without creating an account.
Your data was only stored locally on that device, not in the cloud.
In this case, you’ll need to create a new account. You can do this by:
Open the Medisafe app.
Tap the profile icon in the top-left.
Select "Login" > "Sign Up" to create a new account.
💡 Tips to Avoid This in the Future
Always log in when setting up the app on a new device to ensure your data is backed up.
Note which email you use for registration so you can easily log back in later.
Use Medisafe's in-app support to reach out if you're ever unsure.
If you're still having trouble, don't hesitate to contact Medisafe Support and we’ll be happy to help.