Sometimes when transferring apps to a new device, the sound will not carry over. To fix this, you can delete and reinstall the app on your new phone.

Please note - we do not recommend deleting the app if you have not first created an account. If you are using the app as a guest with no account, your information is not backed up and deleting the app will remove any information entered on the guest profile.

To check an account was created or create a new account, you can check out this article.

If you still get the incorrect sound with your reminders after reinstalling, please reach out to our support team who can assist you further.