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My reminders don't play sound.

Notifications are sent with no sound.

Updated over a year ago

Android

  1. Open your device Settings

  2. Search for Sound & Vibration or Sound & Notifications

  3. Swipe left and right on the scroll bars to adjust the volume to your needs

If you still do not receive sound, please contact our support team.


iOS

  1. Open device Settings app and scroll down the apps list

  2. Tap on 'Medisafe' then tap 'Notifications'

  3. Verify the sound is turned on.

You can also check if the button on the side of your device is muted.

Lastly, restart your device. If you still do not receive sound, please contact our suppot team.

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