Skip to main content
All CollectionsMedication Reminders & NotificationsTroubleshooting NotificationsSound
Why don't I have sound notifications when my device is silent?
Why don't I have sound notifications when my device is silent?

Settings to receive sound while in silent or do not disturb mode.

Updated over a year ago

Android

Unfortunately we cannot offer sound reminders in silent mode as this feature is not supported on some Android devices and had to remove this option. Currently the sound will use the same level of your device sound.
​
There may be Do Not Disturb settings, where you can have your phone on 'Do Not Disturb', but set it to allow Medisafe to remind you while in this mode. There may also be alarm apps that you can download which can override this option.


iOS

There may be Do Not Disturb settings, where you can have your phone on 'Do Not Disturb or 'Focus Mode'', but set it to allow Medisafe to remind you while in this mode. There may also be alarm apps that you can download which can override this option.

However, when the device's "silent" toggle is tuned off, the app will not send sound with your reminders.

Still need help?

Did this answer your question?