iOS 16 and onwards
Please check the following settings are set correctly:
Open the device Settings app and go to Medisafe in your application list
Tap on Medisafe app and verify the 'Background App Refresh' is turned on.
Please check if your mute button is selected on the side of your device.
Please also check if you have 'Do Not Disturb', 'Silent', or other focus modes selected.
For all other iOS versions, check that you are able to hear the Medtone previews:
Open Medisafe
Tap 'More' on the bottom menu
Tap 'Settings'
Tap 'Medtones', tap through the Medtones, and see if you hear the previews.
If you still do not hear sounds, check that the slider on the side of your phone is not switched to Silent, then check the notification settings within the Settings app are turned on for sound.
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